KYC Policy

1. Introduction

ZEA DIGITAL DGOLD TRADING is committed to maintaining the highest standards of compliance and security. Our Know Your Customer (KYC) policy ensures that we verify the identity of all our users to prevent fraud, money laundering, and other illegal activities.

2. Purpose of KYC

The primary objectives of our KYC policy are to:

• Verify the identity of all users before providing services
• Prevent identity theft, fraud, and money laundering
• Ensure compliance with regulatory requirements
• Maintain the security and integrity of our platform

3. Required Documents

To complete KYC verification, users must provide the following documents:

• Government-issued photo ID (Aadhar Card, PAN Card, Passport, or Driver's License)
• Proof of address (Utility bill, bank statement, or rental agreement - not older than 3 months)
• Recent photograph (passport-size)
• Valid mobile number and email address for verification

4. Verification Process

Our KYC verification process includes the following steps:

• User submits registration form with basic details
• User uploads required KYC documents through our secure platform
• Our compliance team reviews the submitted documents within 3-5 business days
• Users receive email and SMS notifications regarding verification status
• Upon successful verification, users can access all platform features

5. Data Protection and Privacy

All KYC documents and personal information are stored securely using industry-standard encryption. We comply with data protection regulations and never share your information with unauthorized third parties. Your documents are retained only as long as required by regulatory authorities.

6. Regulatory Compliance

ZEA DIGITAL DGOLD TRADING complies with all applicable Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) regulations in Malaysia. We maintain strict KYC standards to ensure full regulatory compliance and protect our users from financial crimes.

7. Reasons for KYC Rejection

KYC applications may be rejected for the following reasons:

• Unclear or illegible documents
• Expired identification documents
• Mismatch between provided information and documents
• Incomplete documentation
• Suspected fraudulent activity or false information

8. Updating KYC Information

Users are required to update their KYC information if there are any changes to their personal details, address, or contact information. Periodic re-verification may be required to maintain compliance with regulatory standards.

9. Contact for KYC Support

For KYC-related queries or assistance, please contact our support team at kyc@digitaldgold.com or call our customer service helpline. Our team is available 24/7 to assist you with the verification process.