Refund Policy

1. Introduction

At ZEA DIGITAL DGOLD TRADING, we prioritize customer satisfaction. This Refund Policy outlines the terms and conditions for refunds and cancellations of our services.

2. Eligibility for Refunds

Refunds are eligible under the following conditions:

• Request made within 24 hours of investment purchase
• Technical errors or service failures on our platform
• Duplicate or unauthorized transactions
• Cancellation before investment activation
• Payment gateway errors or failed transactions

3. Non-Refundable Items

Refunds are not available for:

• Active investments that have started accruing profits
• Completed transactions where gold has been allocated
• Plan downgrades (downgrade penalty applies)
• Fees for early withdrawal from active investments
• Service fees already incurred

4. Refund Process

Follow these steps to request a refund:

• Log in to your account and navigate to transactions
• Select the transaction you want to refund
• Click on 'Request Refund' and provide a reason
• Our team will review your request within 3-5 business days
• Upon approval, funds will be processed to your original payment method within 7-10 business days

5. Refund Timeline

The following are the refund processing timelines:

• Review period: 3-5 business days after submission
• Processing period: 5-10 business days after approval
• Credit to bank account: Up to 15 business days from refund initiation
• UPI refunds: Typically processed within 1-2 business days
• Card refunds: 3-5 business days depending on your bank

6. Refund Conditions

Please note the following:

• Refunds are issued in the same currency and payment method as the original purchase
• Bank charges, if any, are borne by the customer
• Partial refunds may be issued based on applicable fees and penalties
• Refund requests must be submitted within the specified timeframe
• Fraudulent or dispute-related refund requests may lead to account suspension

7. Early Withdrawal from Active Investments

Early withdrawal from active investments is subject to:

• 2% penalty on the total investment amount
• Forfeiture of remaining profit
• ₹100 processing fee
• Minimum lock-in period of 30 days before early withdrawal
• Principal amount plus accrued profit till withdrawal date will be refunded

8. Dispute Resolution

If you wish to dispute a transaction error or charge:

• Contact our support team with transaction details
• Provide supporting documents if available
• We will investigate within 5-7 business days
• Disputes must be filed within 60 days of the transaction
• We reserve the right to request additional information for verification

9. Contact Us

For refund requests or inquiries, please contact support@digitaldgold.com or call our helpline. Include your transaction ID and reason for refund.